Clear information about your enquiry, booking and how ARDEN handles your details.
Submitting the website form or sending a message starts an enquiry and does not confirm a booking. Your appointment is confirmed once ARDEN has agreed the service, price, location and date with you. Website prices are starting prices and may vary depending on the vehicle's size, condition and the work required. Any change will be discussed before additional work begins.
Mobile appointments require safe access to the vehicle, enough room to work and, unless agreed otherwise, access to an outdoor water supply and standard electrical socket. Please remove personal belongings and let ARDEN know about any damaged, delicate or recently repaired areas before work begins.
Appointments may occasionally need to be rearranged because of unsuitable weather, illness or circumstances outside reasonable control. Please give as much notice as possible when cancelling or rearranging.
ARDEN will always work with reasonable care and skill, but results depend on the age and condition of the vehicle. ARDEN cannot be responsible for pre-existing damage, and some paint defects may be too deep or unsafe to remove completely.
If you have any questions about a service or booking, please ask before confirming your appointment. Nothing on this page affects your statutory consumer rights.
Last updated: August 2026
ARDEN only collects the information needed to respond to your enquiry, recommend the right service and manage your booking. This may include your name, contact details, postcode, vehicle information and any photographs or messages you choose to send.
Your information will not be sold or used for unrelated marketing. Where needed, it may pass through services such as WhatsApp, email, website hosting or payment providers so we can communicate with you and manage your booking.
Information is kept only for as long as reasonably needed for enquiries, bookings, payment records and legal or accounting requirements. To ask about your information, request a correction or raise a concern, email hello@ardenvehiclecare.co.uk.
Last updated: August 2026
For help with an enquiry, booking or service, send ARDEN a message.